FAQ
Help & Support Centre
de111 Frequently Asked Questions
Everything you need to know about playing at de111 — from creating your account and depositing via bKash or Nagad, to cricket betting markets, slot RTPs, bonus wagering requirements, and our responsible gaming tools. All answers written for players in Bangladesh.
This FAQ page covers the most common questions de111 players in Bangladesh ask about registration, deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, cricket and slot gameplay, bonuses, account security, and responsible gaming tools. If your question is not answered here, the de111 support team is reachable at support at de111.app and aims to respond within one business day (Bangladesh Standard Time, UTC+6).
Quick Help Topics
Find Answers Fast
Account & Registration
How to sign up, complete KYC with your NID, reset a forgotten password, handle account suspensions, and request permanent account closure on de111.
Deposits & Withdrawals
Step-by-step guidance on depositing via bKash, Nagad, and Rocket, minimum amounts in BDT, withdrawal processing times, and fee information.
Cricket & Games
How cricket betting works on de111, available BPL and T20 markets, slot RTPs, live casino options, mobile play, and fair-play certification.
Bonuses & Promotions
Details on the de111 200% welcome bonus, wagering requirements, bonus expiry, free spins, and how to track your bonus progress in the account dashboard.
Security & Privacy
How de111 protects your personal data, TLS encryption, two-factor authentication, privacy policy highlights, and what happens to your data if you close your account.
Responsible Gaming
The 18+ age policy, self-exclusion options, deposit and loss limits, session time-out controls, and how to contact the de111 team if gambling is becoming a concern.
Account & Registration 5 Q&A
Creating a de111 account takes under three minutes. Visit de111.app, click the registration link, and fill in your full name, mobile number, date of birth, and a secure password. You will receive a one-time verification code on your registered mobile number to confirm the account. Once verified, your account is active and ready for a first deposit via bKash, Nagad, or Rocket.
de111 accepts three forms of government-issued photo ID for KYC verification: a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You will also need to submit proof of your current address (a utility bill or bank statement dated within the last three months is acceptable). All documents can be uploaded directly through the account verification section of the de111 dashboard.
de111 accounts are suspended when KYC verification is incomplete, when unusual or potentially fraudulent activity is detected, or when a player has triggered a self-exclusion request. If your account has been suspended unexpectedly, contact the de111 support team at support at de111.app with your registered mobile number. The team will review your account within 24 hours and advise on the next steps.
No. de111 strictly allows one account per person. Operating multiple accounts — including accounts registered under different names or mobile numbers belonging to the same individual — is a breach of the Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password recovery option on the de111 login page rather than creating a new account.
To reset your de111 password, go to the de111 login page and click the 'Forgot Password' link. Enter the mobile number registered to your account and you will receive a reset code by SMS. Enter the code, set a new password, and log in as normal. If you no longer have access to your registered mobile number, contact de111 support at support at de111.app to complete identity verification and update your contact details.
Deposits & Withdrawals 5 Q&A
To deposit via bKash on de111, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount in BDT, and de111 will display a bKash merchant number and a reference code. Open your bKash app, send the payment to the displayed merchant number, and include the reference code in the payment note field. Your de111 balance is credited within five to fifteen minutes once the transaction is confirmed.
Nagad deposits on de111 are typically credited within five to fifteen minutes of the transaction being confirmed by Nagad. During peak hours — particularly during live cricket matches or major BPL fixtures — processing may take slightly longer due to high transaction volumes. If a Nagad deposit has not appeared in your de111 balance after 30 minutes, contact support with the Nagad transaction ID and the deposit will be manually reviewed and credited.
The minimum deposit on de111 is ৳200 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no maximum single deposit limit imposed by de111, though players who have set their own deposit limits through the Responsible Gaming settings will be subject to their self-chosen thresholds. Dutch-Bangla Bank, BRAC Bank, and other bank transfer deposits may have different minimums depending on the bank's own transaction rules.
The minimum withdrawal on de111 is ৳500 across all withdrawal methods, including bKash, Nagad, and Rocket. Withdrawals below this threshold cannot be processed. To initiate a withdrawal, go to the Cashier section, select your preferred method, enter the amount, and confirm your identity with the OTP sent to your registered mobile number. Ensure your account KYC verification is complete before submitting a withdrawal request — unverified accounts cannot process withdrawals.
de111 processes withdrawal requests within one to four hours for verified accounts during standard operating hours (Bangladesh Standard Time, UTC+6). bKash and Nagad withdrawals are the fastest, typically landing in your mobile wallet within two hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or Sonali Bank may take one to two business days depending on the receiving bank's processing schedule. Withdrawal requests submitted late at night may be processed the following morning.
Games & Gameplay 5 Q&A
To place a cricket bet on de111, navigate to the Cricket section from the main menu. You will find available markets for upcoming matches, including BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers fixtures. Select the match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet. Live in-play betting is available for selected matches, allowing you to place bets while the match is in progress.
de111 offers a wide range of cricket betting markets, including match winner, toss winner, top batsman, top bowler, man of the match, total sixes, total fours, first wicket method, innings runs, and session totals. BPL fixtures typically carry the deepest market selection on de111 given the strong local interest from Bangladeshi players. ICC tournaments including the T20 World Cup and ODI World Cup also receive expanded market coverage during the tournament window.
The RTP of slot games on de111 varies by title and game provider, but most slots from Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. RTP is a long-run statistical average — it does not guarantee specific results in any individual session. Each de111 slot title's RTP figure is available in the game's information panel, accessible by clicking the 'i' or info icon within the game interface before or during play.
All games on de111 use certified random number generator (RNG) technology to ensure fair and unpredictable outcomes. Game content is sourced from internationally recognised providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — all of whom operate under strict fairness certification standards from independent testing laboratories. de111 does not interfere with game outcomes; results are determined entirely by the game provider's certified RNG.
Yes. de111 is fully optimised for mobile browsers on both Android and iOS devices. The platform is accessible through any modern mobile browser — Chrome, Firefox, Samsung Internet, or Safari — without requiring a separate app download. The mobile experience on de111 includes the full game library, deposit and withdrawal functionality, live cricket betting, and account management. Screen responsiveness is optimised for the 5-6 inch display sizes most common among Bangladeshi smartphone users.
Bonuses & Promotions 5 Q&A
de111 offers a 200% welcome bonus on your first deposit, meaning a deposit of ৳1,000 gives you ৳3,000 in total playing balance. The welcome bonus is available to all newly registered players who complete KYC verification and make their first qualifying deposit. The bonus is credited to your account automatically within minutes of the qualifying deposit being confirmed. Full bonus terms, including wagering requirements and eligible games, are available in the de111 Bonus Terms section.
de111 bonus wagering requirements specify how many times the bonus amount must be turned over in real-money bets before any winnings derived from the bonus can be withdrawn. The exact wagering multiplier varies by promotion and is clearly stated in the terms of each individual bonus offer. Bets placed on certain game types — typically live casino table games and sports betting — may contribute at a lower rate toward wagering completion than slots. Always read the specific bonus terms before claiming.
Yes, de111 bonuses carry an expiry period from the date they are credited to your account. The standard expiry window is 7 to 30 days depending on the specific promotion — the exact timeframe is stated in each bonus's terms and conditions. If a bonus expires before the wagering requirement is completed, the remaining bonus balance and any bonus-derived winnings are forfeited. Cash deposits and cash winnings unrelated to bonuses are not affected by bonus expiry.
No. Bonus funds and winnings generated from bonus funds cannot be withdrawn from de111 until the full wagering requirement for that bonus has been met. If you submit a withdrawal request while an active bonus is still pending its wagering requirement, de111 may cancel the bonus and any associated bonus-derived winnings before processing the withdrawal of your cash balance. Your original cash deposit remains withdrawable at any time, subject to standard withdrawal processing and identity verification.
Yes. de111 runs seasonal and event-specific promotions aligned with occasions that matter to Bangladeshi players — including BPL tournament boosts, IPL betting cashback offers, Eid special reload bonuses, Pohela Boishakh deposit promotions, and T20 World Cup enhanced odds events. Promotional offers are announced on the de111 homepage and communicated to registered players via SMS to their registered mobile number. All seasonal promotions are subject to separate terms and conditions.
Safety & Responsible Gaming 5 Q&A
de111 is a secure platform that uses TLS encryption on all data transmissions between your device and de111.app. Player account data, payment information, and identity documents are stored in encrypted form and accessible only to authorised staff on a strict need-to-know basis. de111 employs real-time fraud detection systems, multi-factor authentication for internal access, and undergoes periodic independent security assessments. Your bKash and Nagad account details are never stored in full — only a reference identifier is retained for transaction processing.
de111 processes personal data in accordance with its Privacy Policy, which details the categories of data collected, the purposes for which it is used, and the parties with whom it may be shared. de111 does not sell or rent personal data to third parties. Data is shared only with service providers who are contractually bound to process it solely for the purpose of delivering de111's services — such as payment processors for bKash and Nagad transactions, and identity verification providers for KYC. Full details are available in the de111 Privacy Policy.
The minimum age to register and play on de111 is 18 years. This rule applies to all players across Bangladesh without exception. Every new account must pass an identity verification process that confirms the account holder's date of birth before deposits or bets can be placed. de111 takes underage gambling extremely seriously — any account found to belong to a person under 18 is closed immediately and all associated funds are returned to the payment source.
To activate self-exclusion on de111, log in and go to Account Settings, then select Responsible Gaming and choose Self-Exclusion. Available periods are 1 month, 3 months, 6 months, 12 months, and permanent exclusion. Alternatively, email support at de111.app with your request and registered mobile number — self-exclusion requests submitted by email are actioned within 24 hours. During self-exclusion, your account is locked, deposits are blocked, and all marketing communications are suspended.
de111 customer support is available via email at support at de111.app. When contacting support, include your registered mobile number in the message so the team can locate your account quickly. For responsible gaming matters — including deposit limit changes, time-out requests, or self-exclusion — the support team prioritises these enquiries and aims to respond within four hours. General account and payment enquiries are typically addressed within one business day (Bangladesh Standard Time, UTC+6).
Still Need Help?
Contact the de111 Support Team
Reach Us by Email
If your question is not answered in the FAQ above, the de111 support team is ready to help. Email us with your registered mobile number and a clear description of your query. Responsible gaming requests are prioritised — we aim to respond within four hours. General enquiries are addressed within one business day (Bangladesh Standard Time, UTC+6). 18+ only — this service is for registered adult players in Bangladesh.
Responsible Gaming Resources: If gambling is causing financial or personal concern, visit the de111 Responsible Gaming page for guidance on deposit limits, self-exclusion, and time-out tools. All players must be 18 years or older. 18+ Only
Explore de111
Ready to Start Playing at de111?
Browse the full game library, place your cricket bets on the next BPL fixture, spin the best slots, or log in to your de111 account. Safe, secure, and built for Bangladesh. 18+ only.
18+ Only — Play Responsibly