Responsible Gaming at de111 — Play Smart, Stay in Control

1. Age Restriction — 18+ Policy

de111 operates an absolute minimum age policy of 18 years. This is a non-negotiable requirement that applies to every player regardless of location within Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or any other district. Players must be 18 years or older to register an account, make a deposit, or place any wager on de111.

During the KYC verification process, de111 requires every player to submit a government-issued photo identification document that confirms date of birth. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence. Accounts that fail to complete verification within the required timeframe are suspended until verification is provided.

If de111 has reasonable grounds to believe that an account is being used by or on behalf of a person under the age of 18, the account is suspended immediately pending investigation. If the suspicion is confirmed, the account is closed permanently, all pending transactions are cancelled, and any deposits received from a minor are returned via the original payment method.

Parental Controls

Parents and guardians in Bangladesh who share devices with children are encouraged to install filtering software that restricts access to gambling-related content. These tools operate at the device or network level and add a protective layer independent of de111's own age verification system. de111 recommends keeping your login credentials strictly private and logging out of your de111 account whenever a shared device is left unattended.

2. Recognising Problem Gambling

Responsible gambling means understanding the difference between recreational play and compulsive gambling behaviour. Most de111 players enjoy slots, cricket betting, Plinko, and Dragon Hatch as a leisure activity within clear personal limits. However, for a small proportion of players, gambling can evolve from a pastime into a pattern of behaviour that causes financial, emotional, or social harm.

de111 encourages all players to periodically reflect on their gambling behaviour. The following questions are a widely recognised self-assessment framework used by responsible gaming organisations worldwide. If you answer "yes" to two or more of these questions, we encourage you to contact the de111 support team to discuss the protective tools available:

Answering honestly is important. These questions are for your benefit alone — your answers are not recorded by de111 unless you choose to share them with our support team as part of a responsible gaming conversation. The goal is simply to help you make an informed decision about your own behaviour.

3. Deposit and Wagering Limits

Setting a deposit limit is one of the most effective practical steps a player can take to keep their gambling activity within a comfortable financial boundary. de111 makes it straightforward to configure limits at three levels: daily, weekly, and monthly. Limits apply across all deposit methods, including bKash, Nagad, Rocket, Upay, and bank transfer.

To set or update a deposit limit on de111, log in to your account and navigate to the Responsible Gaming section within Account Settings. Select the limit type and enter the maximum amount in Bangladeshi Taka (৳) you wish to allow for the chosen period. The system will confirm the new limit immediately. Examples of common limit configurations:

• Daily limit of ৳1,000 for casual recreational players
• Weekly limit of ৳5,000 for regular players managing a fixed entertainment budget
• Monthly limit of ৳15,000 for players who prefer a broader time horizon for budgeting

In addition to deposit limits, de111 offers a loss limit feature that caps the total amount a player can lose within a given period, independent of deposit activity. Loss limits are particularly useful for players who make a single large deposit but wish to cap their overall downside exposure within a gaming session or day.

4. Time-Out and Cooling-Off Periods

A time-out is a short break from de111 that temporarily suspends your account for a defined period. Time-outs are distinct from self-exclusion — they are designed for players who simply want to step back and reassess rather than exit the platform entirely. de111 offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days.

During a time-out, the following restrictions are active:

• You cannot log in to your de111 account.
• Deposits are blocked for the entire duration of the time-out.
• All promotional and marketing communications from de111 are paused.
• Any pending withdrawals continue to be processed normally.
• The time-out cannot be shortened once it is activated — it must run its full course.

Time-outs can be initiated instantly through your account settings or by contacting de111 support. The activation takes effect within minutes of the request being confirmed. Once the time-out period expires, your account is automatically reactivated and you may log in as normal. No additional steps are required to resume play after a time-out unless you choose to set a further protective measure.

5. Self-Exclusion Tools

Self-exclusion is a formal, binding arrangement between a player and de111 that prevents the player from accessing their account for a defined minimum period. It is intended for players who have identified that their gambling behaviour is no longer under comfortable control and who need a meaningful, enforced break.

de111 offers the following self-exclusion durations:

Duration	Best Suited For	Status
1 Month	Players experiencing a temporary period of financial or personal stress	Available
3 Months	Players who want a structured break to reassess gambling habits	Available
6 Months	Players who recognise a developing pattern of problem gambling	Available
12 Months	Players who need a sustained, long-term exclusion period	Available
Permanent	Players who wish to close their account and never return	Available

During any self-exclusion period, your de111 account is fully locked. You will not be able to log in, deposit, place bets, or claim bonuses. de111 will remove you from all marketing mailing lists and will not send any promotional material for the duration of the exclusion. Any balance remaining in your account at the time of self-exclusion request will be processed for withdrawal to your registered bKash, Nagad, or Rocket account.

Upon expiry of a fixed-term self-exclusion period, your account is not automatically reactivated. You must make a deliberate request to de111 support to reinstate access, and a 7-day reflection period is applied before reinstatement to give you additional time to reconsider. This deliberate friction is intentional — it is designed to reduce impulsive returns to gambling immediately after an exclusion period ends.

6. Requesting Account Closure

Any de111 player may request permanent closure of their account at any time and for any reason. Account closure is distinct from self-exclusion in that it is permanent and irreversible — a closed account cannot be reopened, and a new account using the same personal details cannot be registered.

• 1
  Contact de111 Support

  Send an account closure request to support at de111.app from the email address registered to your account. Include your registered mobile number for identity verification.

• 2
  Identity Verification

  de111 will verify your identity before processing the closure request to ensure the instruction is coming from the genuine account holder and to protect against fraudulent closure attempts.

• 3
  Balance Withdrawal

  Any remaining balance in your account will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or Upay) before the account is closed. You will be notified once the withdrawal is initiated.

• 4
  Account Locked and Closed

  Once the balance withdrawal is processed, your account will be permanently closed. You will receive a confirmation email. Your personal data is retained for the legally required period as described in the de111 Privacy Policy.

7. Getting Help and Support

If you are concerned that gambling is affecting your wellbeing, your finances, or your relationships, reaching out is the right thing to do. The de111 support team is trained to handle responsible gaming conversations with empathy and without judgement. We can help you activate any of the tools described on this page, answer questions about your account activity, or talk through your options.

Beyond de111 itself, players in Bangladesh experiencing gambling-related difficulties are encouraged to speak with a trusted family member, a healthcare professional, or a mental health support service. Gambling problems are a recognised health issue, not a moral failing, and support is available.

8. Your Commitments as a Player

Responsible gaming is a shared responsibility. de111 provides the tools, policies, and support — but maintaining healthy gambling habits ultimately depends on each player's own awareness and discipline. By using de111, all players agree to the following personal commitments:

• Play within your means: Never wager money that you need for essential living expenses such as rent, food, utilities, or loan repayments. Set a clear entertainment budget and treat it as a fixed cost.
• Accept losses as part of the game: All casino games and sports betting involve financial risk. Losses are a normal and expected part of gambling. Never chase losses by depositing more in an attempt to recover a previous losing session.
• Keep track of time and spend: Use the activity and transaction history tools in your de111 account to monitor how much time and money you spend on the platform each week. Regular self-review is one of the most effective responsible gaming practices available.
• Gamble for entertainment, not income: de111 is an entertainment platform. Do not treat gambling winnings as a reliable or expected source of income. Outcomes are determined by random number generators and are inherently unpredictable.
• Never gamble under the influence: Avoid placing bets when your judgment is impaired by alcohol, medication, extreme fatigue, or emotional distress. Impaired judgment leads to decisions that are inconsistent with your normal risk appetite.
• Keep gambling private and bounded: Do not allow gambling to become the dominant leisure activity in your life. Maintain a full range of hobbies, social connections, and activities alongside any time spent on de111.
• Be honest with yourself: Periodic honest self-assessment is valuable. If the answers to the questions in Section 2 of this page are shifting from "no" to "sometimes" to "yes", act on that signal early — before gambling causes serious harm.